Terms & Conditions

Faults

Yvonne Hoelzel Jewellery is entirely handmade and therefore there will always be some variations between pieces. These pieces are fine and delicate and should be handled and worn with care. Please see my Care Guide for more info on this. Normal wear and tear on jewellery items is not considered a fault. 

If you feel a piece of jewellery is faulty, or if breakage has occurred, please contact hoelzelyvonne@gmail.com. The piece will be assessed in line with my warranty guidelines.

Repairs

Repairs are available and are assessed by case. Depending on the case they may incur a fee.

Sizing

Should a purchased piece require resizing, please contact info@yvonnehoelzeljewellery.com for instructions. Customers will be responsible for all postage and redelivery charges for resizing. Resizing fees will apply, this is quoted on a case by case basis depending on the piece. Please consult the sizing guide prior to ordering to ensure your order correctly.

Stones

Yvonne Hoelzel Jewellery pieces use predominantly natural stones. These can naturally vary in shade and colour. Stones shown in online images may not always exactly match the stone in the jewellery piece purchased.

Turnaround time

All Yvonne Hoelzel Jewellery pieces are hand made to order. This means that each piece is unique and made especially for you. Please consult each individual piece for specific turnaround times. If you need a piece before a specific date, please contact me before ordering to ensure this will be possible and avoid any disappointment. Every effort will be made to have your piece to you as quickly as possible. Please note that turnaround times are an approximate guide and are subject to change or delay.

Shipping and Handling

Please refer to Shipping&Handling.

Duties and Taxes

Occasionally, dependant on the recipient country and the relevant import laws, duties and taxes may be payable. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.

Payment

All payments on www.yvonnehoelzeljewellery.com are processed via our secure payment gateway, payments can also be made via PayPal if that is preferred.

Privacy Policy

Your information

Any information provided by you is protected. I fully appreciate and respect the importance of privacy on the internet and will not share or sell your personal information with anyone. I may use your contact information to contact you about new products, features or special promotions. If you wish not to receive such communications, you may choose unsubscribe in our newsletter emails.